Simplified IT

VRI Technologies has the expertise to help you build a strategy that is right for you, whether you're looking for wireless networking, data backup, IT services, or just want to understand your current environment better.

VRI Technologies Simplified IT has provided computer and networking support for small to large Boise, Idaho businesses. Our team of experts can help you complete the difficult task of ensuring your network’s security, reliability, and protection.

 

Not only do we provide technical support, but we also provide personalized and friendly IT solutions. Because of the relationships we build, our clients refer to us as their trusted providers.

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What You Get

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Managed Anti-Virus

Managed Threat and Intrusion Detection

50GB Remote Off-Site Backup

Weekly PC Tune Up

Access to Simple Ticketing System

Support*

Just $24/Month per Workstation!

Managed Antivirus: 

Imagine a ransomware attack has infected your company. Files have been locked, applications disabled, and the cyber attack harmed critical business functions. What strategies do you have in place to combat cyber-extortion?

 

VRI Technology can help you protect your most valuable assets and resources.

 

Ransomware attacks are the worst. When people go phishing and try to break into your computer, 99% of the time, they want to take over all of your data. In fact, ransomware attacks are so common; they happen every 14 seconds!

 

If your credentials are good, this can happen. 86% of ransomware attacks come in through emails, so we make sure we update your antivirus program and delete any suspect messages (including business spam).

 

Our team of IT experts has helped many small businesses prevent ransomware attacks. Our targeted ransomware response solutions reduce the financial and business impact, get your data back up and running, and help you avoid being a target! 

Managed Threat and Intrusion Detection

We realize how disturbing it can be when networks crash or data gets lost, which is why we specialize in these types of services. When it comes to providing IT support in Boise and the surrounding area, we have a simple but powerful operation model to help our customers using state-of-the-art technology, outstanding customer service, and reliable systems.

 

In addition, our large or small business solutions can help you build robust networks which are secure from technology glitches. We begin by setting up their computers properly and install all their software to keep them safe from ransomware attacks. 

We provide a robust antivirus program to use on all your computers, which looks for abnormalities and identifies them. When our Antivirus system finds something suspicious, it will send a ticket to the VRI Technology Help Desk to ensure it’s taken care of.

 

We also handle all the updates for your computers, ensuring your workflow is uninterrupted. We teach small business owners and employees how to identify IT threats and the steps for reporting them immediately.

50GB Remote Off-Site Backup

Data loss can happen to anyone. VRI Technology services are one of the best ways to protect yourself against data loss if your hard drive crashes, you delete important files by accident, or you become a victim of a ransomware attack. 

 

In addition, natural calamities such as fires, floods, and earthquakes can wipe out your digital files and media. Even if you're one of the few people who perform frequent local backups, you risk losing data if you don't utilize off-site backups.

 

A solid backup strategy can significantly improve your digital life and provide you with peace of mind. We help small businesses backup their data and store it off-site to avoid losing any critical data.

 

Your data is stored on AWS in an encrypted format that is backed up every night. VRI Technology offers a backup service that is an affordable, fully managed, policy-based solution that makes data protection at scale even easier. We can also help you with regulatory compliance and data protection rules.

Weekly PC TuneUp:

VRI Technology can assist you if your computer is not operating as it should. Our computer tune-up service will improve the performance of your computer to its maximum potential.

When it comes to improving your system, our team of experts uses a precise and specialized approach.

 

If your computer is exhibiting the following symptoms, it's time for a tune-up:

 

  • Slow response time

  • Lagging or freezing during tasks

  • Delayed system reloads

  • Failed programs 

  • Error messages 

 

We use an Automated Maintenance Procedure to access your computer and execute a thorough system makeover. It also alerts us if there is missing disk space. We perform a rigorous computer health check, which includes the following:

 

  • Removal of anything superfluous or slowing down the computer

  • Freeing disk space from unnecessary accumulated clutter 

  • Execution of a comprehensive malware scan

  • Removal of all dangerous elements

  • Completion of a system security audit to guarantee that your system is secure

  • Installation of Important operating system upgrades

 

We suggest performing tune-ups on all of your computers and devices frequently to guarantee that they are operating at peak performance. Regular tune-ups can prevent minor problems from becoming major ones, saving you time, money, and frustration. Dealing with a slow infected computer can affect performance, responsiveness, and functionality.

 

In addition, regular maintenance of this type is far more than simply a "nice to do" from time to time; it can extend the life of your technology for years to come. With only a few easy modifications from the specialists at VRI Technology, your systems will continuously be optimized.

Access to Simple Ticketing System

In a readily accessible online location, our simple ticketing system offers our clients a standard means of tracking many work streams and interacting with our staff. When something goes wrong, our IT staff is automatically notified using a simplified ticketing system. 

 

The primary purpose of our IT ticketing system is to return service operations to normal as quickly as possible while minimizing business impact. Our team organizes and prioritizes cases instead of manually sorting through hundreds of messages, allowing them to be resolved swiftly.

 

Simplified IT includes agent collision detection tools to prevent several agents from working on the same support issue. For example, when another agent is viewing or typing a response on the same ticket, an agent will be notified. The agent can then swiftly go on to other tickets without having to waste time doing the same thing over and over again.

 

One of the key advantages of our help ticketing system is that it is available 24 hours a day, seven days a week. You'll be able to get information from any device at any time.

Support

We offer round-the-clock in-person and remote support services through our proactive help desk. It provides prompt and effective solutions for all your needs, issues, or problems with anything computer-related, whether it be troubleshooting hardware or software applications— we've got you covered!

 

Our 24/7 customer support team is always here to help you with any questions or concerns. We offer a quick response time, so your request will have the best chance of being answered in less than five minutes!