Simplified IT Service Agreement

 

This Simplified IT Service Agreement, together with the exhibits and materials referenced herein, (“Agreement”) is between VRI Technology (“VRI” or “Company”) and the end user (“Client”) of VRI Simplified IT Services. Please review this Agreement carefully as it governs you use of and VRI’s delivery of the Simplified IT services.

IF YOU ARE A NEW SUBSCRIBER TO SIMPLIFIED IT, YOUR ENROLLERMENT IN, ACTIVATION OF, USE OF  OR PAYMENT FOR SERVICES CONSTITUES YOUR ACCEPTANCE OF THIS AGREEMENT. YOU SHOULD READ THIS AGREEMENT IN ITS ENTIRETY, BUT EVEN IF YOU CHOOSE NOT TO READ IT, ITS TERMS AND CONDITIONS WILL BE LEGALLY BINDING UPON YOU. IF YOU DO NOT ACCEPT THIS AGREEMENT, DO NOT USE THE SERVICES AND NOTIFY VRI AT 208-629-3100 OR BY CONTACTING YOUR SALES REPRESENTATIVE TO CANCEL YOUR SIMPLIFIED IT SERVICE. FURTHER YOU CONFIRM THAT YOU UNDERSTAND AND AGREE TO THE PRICING AND CHARGES QUOTED TO YOU DURING THE ORDERING PROCESS AND OTHER TERMS AND CONDITIONS PROVIDED TO YOUR DURING THE ORDERING PROCESS, ALL OF WHICH ARE INCORPORATED BY REFERENCE. FINALLY YOU REPRESENT THAT YOU ARE OF LEGAL AGE TO AND HAVE THE AUTHORITY TO ENTER INTO THIS AGREEMENT ON BEHALF THE CLIENT AND ARE BOUND BY IT.

If you do not agree to all the terms and conditions of this Agreement, including future revisions, please contact VRI at 208-629-3100 or contact your sales rep to cancel your service.

Period of Service / Automatic Renewal

 

This Agreement shall be effective as of the date of acceptance on the Simplified IT Signup form executed by Client to activate services. This Agreement term shall be month to month and shall automatically renew each successive month for an additional month term.

Terminating this Agreement requires a 30 day notice to VRI at PO Box 1837 Eagle, ID 83616 or support@vritechnology.com. Upon termination of this Agreement, service billing shall not pro-rated. Any partial month that falls within the 30 day notice will be billed at the full service rates in effect.

Service levels

 

Basic

The Simplified IT Basic service level shall be entitled to the following: Managed anti-virus, 50GB remote backup space per workstation, 300GB remote backup space per server, automatic weekly pc tune up, workstation and server monitoring, Microsoft patch management, access to the VRI support ticketing system, software and hardware procurement services and support, 10% discount off VRI’s current standard hourly rate for all onsite and remote support.

 

Enhanced

The Simplified IT Basic service level shall be entitled to the following: Managed anti-virus, 50GB remote backup space per workstation, 300GB remote backup space per server, automatic weekly pc tune up, workstation and server monitoring, Microsoft patch management, access to the VRI support ticketing system, software and hardware procurement services and support, 10% discount off VRI’s current standard hourly rate for all onsite, unlimited remote support at no additional charge, a monthly network heath report, and an IT life cycle plan.

 

Premium

The Simplified IT Basic service level shall be entitled to the following: Managed anti-virus, 50GB remote backup space per workstation, 300GB remote backup space per server, automatic weekly pc tune up, workstation and server monitoring, Microsoft patch management, access to the VRI support ticketing system, software and hardware procurement services and support, unlimited remote and onsite support at no additional charge, a monthly network heath report, an IT life cycle plan, Microsoft Office 365 Business license for each workstation, regularly scheduled monthly onsite update visits.

Covered Equipment

 

VRI will provide coverage for all devices on which our Client Support Software (“CSS”) is installed under this Agreement. Client will be invoiced for all devices that our CSS is installed on at the 20th of each month and those devices will be eligible for services under this Agreement at the service level selected on the Simplified IT Signup form.

If you have questions about what devices are currently covered under this agreement please contact your VRI Technology sales representative.

Purchase Price

Pricing for the service levels is as follows:

Basic

Workstation - $19 / Month

Server - $59 / Month

Enhanced

Workstation - $59 / Month

Server - $169 / Month

Premium

Workstation - $99 / Month

Server - $269 / Month

Client will be billed at the prices listed above for the service level selected on the Simplified IT Signup form. Prices listed on the Simplified IT Signup form are only valid for the first month of service and on each successive month the current rates listed above shall apply.

Services under this Agreement shall be billed on the 1st of each calendar month for all workstations and servers the CSS is installed on at the 20th of each prior month. Support hours will be billed on the same invoice for all devices covered under this Agreement. Additional charges not related to this Agreement may be included on your monthly invoice as a single invoice convenience for you.

Autopay

Client hereby agrees to provide VRI with either bank account and routing information or credit card information upon request to facilitate Client’s enrollment in autopay with VRI.

Invoices for services under this agreement are issued on the 1st of each month and will be debited from Client’s autopay account on or after the 3rd of each month.

If Client declines to participate in autopay with VRI then a $10 service fee will be added to each invoice for net 10 terms. Any invoice that is not paid with in the net 10 terms will become past due and be subject to interest at 2.5% per month or the maximum rate allowed by law. If any invoice on an account becomes more than 15 days past due, services will be suspended until the account is brought current.

Client shall be billed $20 for each declined payment or returned payment under this Agreement.

Microsoft Office 365 and Cloud Subscriptions

 

Certain service levels under this Agreement include licensing for Office 365.

For all service levels Microsoft Office 365 and Cloud Subscriptions can be included as an addon to your services at the current rates for Microsoft Office 365 and Cloud Subscriptions. Consult with your sales representative to find out what Microsoft Office 365 and Cloud Subscriptions are available as addons and what pricing is available for these.

Client agrees to the Microsoft Cloud Agreement that is attached to this Agreement in Appendix A and shall apply to all Microsoft Office 365 or Microsoft Cloud Subscription products purchased under this Agreement.

Onsite and Remote Services

 

Client agrees that any employee or representative of Client can request services under this Agreement. Services performed at a billable rate will be charged to Client’s account and invoiced as described in the Autopay Section above.

WARRANTIES AND DISCLAIMERS

 

VRI Technology makes and the Client receives no warranty, express or implied, and all warranties of merchantability and fitness for a particular purpose are expressly excluded. In no event shall VRI Technology or any of its Directors, Employees or Other Representatives be liable for any special, incidental, indirect, or consequential damages of any kind including, without limitations, those resulting from loss of data, income, profit, and on any theory of liability, arising out of or in connection with the services or use thereof even if it has been advised or has knowledge of the possibility of such damages.

 

Client shall assume full responsibility for the overall effectiveness and efficiency of the operating environment in which the Network is to function.

INDEMNIFICATION

 

CLIENT hereby agrees to indemnify and defend at its sole expense: VRI Technology, its employees, agents, representatives, directors and shareholders, from and against any and all claims arising out of or based upon CLIENT'S use of all services, software or hardware provided or serviced hereunder, including, but not limited to, claims based on software licensing violations, copyright infringement, trademark infringement and patent infringement. In addition, CLIENT agrees to pay any judgment and costs associated with such claim.

Termination

 

Upon termination of this Agreement all hardware and software installed by VRI Technology that was required to provide services are the property of VRI Technology and will be surrendered and returned to VRI Technology.

INDEPENDENT ENGAGEMENT / NON-HIRE

 

Because employees are one of our most valuable assets, policy and professional ethics require that our employees not seek employment with, or be offered employment by any Client during the course of engagement and for period of one (1) year thereafter. Your acceptance of this Agreement confirms your organizations agreement to adhere to this professional standard of conduct.

Client acknowledges that VRI Technology is involved in a highly strategic and competitive business. Client further acknowledges that Client would gain substantial benefit and that VRI Technology would be deprived of such benefit, if Client were to directly hire any personnel employed by VRI Technology. Except as otherwise provided by law, Client shall not, without the prior written consent of VRI Technology, solicit the employment of VRI Technology personnel during the term of this Agreement and for a period of one (1) year following expiration of this Agreement.

Client agrees that VRI Technology damages resulting from breach by Client of this provision would be impracticable and that it would be extremely difficult to ascertain the actual amount of damages. Therefore, in the event Client violates this provision, Client shall immediately pay VRI Technology an amount equal to 75% of employee’s total annual compensation, as liquidated damages and VRI Technology shall have the option to terminate this Agreement without further notice or liability to Client. The amount of the liquidated damages reflected herein is not intended as a penalty and is reasonably calculated based upon the projected costs VRI Technology would incur to identify, recruit, hire and train suitable replacements for such personnel.

CONFIDENTIALITY

 

This Confidentiality, Privacy and Compliance portion of this Agreement is in addition to other terms and conditions set forth in any and all contracts currently existing or hereafter created between Client and VRI Technology. This agreement shall under no circumstances be deemed to alter any such contract except as specifically provided below.

VRI Technology acknowledges that in the course of providing services to said Client, VRI Technology may learn from Client certain non-public personal and otherwise confidential information relating to said Client, including its customers, consumers or employees. VRI Technology shall regard any and all information it receives which in any way relates or pertains to said Client, including its customers, consumers or employees as confidential.

VRI Technology shall take commercially reasonable steps to not disclose, reveal, copy, sell, transfer, assign, or distribute any part or parts of such information in any form, to any person or entity, or permit any of its employees, agents, or representatives to do so for any purpose other than purposes which serve Client or as expressly and specifically permitted in writing by said Client or as required by applicable law.

Client acknowledges that it also has responsibility to keep records and information of its business, customers, consumers, and employees, confidential.

Client also acknowledges that all information and services, consulting techniques, proposals, and documents disclosed by VRI Technology or which comes to its attention during the course of business and provided under this agreement constitute valuable assets of, and confidential and/or proprietary to VRI Technology.

This provision shall survive termination of this Agreement and any other agreements between Client & VRI Technology.

INSURANCE COVERAGE

 

VRI Technology shall maintain at its sole expense general liability insurance and workers compensation insurance at levels deemed appropriate by VRI Technology.

GENERAL PROVISIONS

  1. Sole Agreement: This Agreement constitutes the entire and only understanding and agreement between the parties hereto with respect to the subject matter hereof and, except as expressly set forth herein, maybe amended from time to time by VRI Technology.

  2. Severability: If a court of competent jurisdiction determines that any terms or provision of this Agreement is invalid or unenforceable; such determination shall not affect the validity or enforceability of the remaining terms and provisions of this Agreement, which shall continue to be given full force and effect.

  3. Captions: The captions of the paragraphs of this Agreement are for convenience only and shall not affect in any way the meaning or interpretation of this Agreement or any of the provisions hereof.

  4. Binding Effect: This Agreement shall be binding upon, and shall inure to the benefit of, the parties hereto and their heirs, legal representatives, personal representatives, administrators, successors, and permitted assigns, as the case may be.

  5. Waiver: Any failure of either party to comply with any obligation, covenant, agreement, or condition herein may be expressly waived, but only if such waiver is in writing and signed by the other parties. Any such waiver or failure to insist upon strict compliance with such obligation, covenant, agreement, or conditions shall not operate as a waiver of and/or set precedence with respect to any subsequent and/or other failure.

  6. Governing Law: Not withstanding the place where this Agreement may be executed by any party, this Agreement, the rights and obligations of the parties, and any claims and disputes relating hereto shall be subject to and governed by the laws of the State of Idaho as applied to agreements among Idaho residents to be entered into and performed entirely within the State of Idaho, and such laws shall govern all aspects of this Agreement. The parties agree to submit to the personal jurisdiction and venue of the state and federal courts in the State of Idaho, in the Judicial Circuit where VRI Technology has its principal office, for resolution of all disputes and causes of action arising out of this Agreement, and the parties hereby waive all questions of personal jurisdiction and venue of such courts, including, without limitation, the claim or defense therein that such courts constitute an inconvenient forum.

  7. Assignment: This Agreement and the rights and duties hereunder shall not be assignable by either party hereto except upon written consent of the other.

  8. Force Majeure: VRI Technology shall not be liable for any problems due to external causes beyond its control including, but not limited to, terrorist acts, natural catastrophe, fire, flood, or other act of God, and/or power failure, virus propagation, improper shut down of the Network and related Network Systems/Services.

  9. Attorneys' Fees. In any action between the parties to enforce any of the terms of this Agreement, the prevailing party shall be entitled to recover all expenses, including reasonable attorneys' fees.

Appendix A – Microsoft Cloud Agreement

 

Microsoft Cloud Agreement  

This Microsoft Cloud Agreement is entered into between the entity you represent, or, if you do not designate an entity in connection with a Subscription purchase or renewal, you individually (“Customer”), and Microsoft Corporation (“Microsoft”).  It consists of the terms and conditions below, Use Rights, SLA, and all documents referenced within those documents (together, the “agreement”).  It is effective on the date that your Reseller provisions your Subscription.  Key terms are defined in Section 10. 

  1. Grants, rights and terms.  

All rights granted under this agreement are non-exclusive and non-transferable and apply as long as neither Customer nor any of its Affiliates is in material breach of this agreement.

a. Software.  Upon acceptance of each order, Microsoft grants Customer a limited right to use the Software in the quantities ordered.

  1. Use Rights.  The Use Rights in effect when Customer orders Software will apply to Customer’s use of the version of the Software that is current at the time.  For future versions and new Software, the Use Rights in effect when those versions and Software are first released will apply.  Changes Microsoft makes to the Use Rights for a particular version will not apply unless Customer chooses to have those changes apply.

  2. Temporary and perpetual licenses.  Licenses available on a subscription basis are temporary.  For all other licenses, the right to use Software becomes perpetual upon payment in full.  

b. Online Services.  Customer may use the Online Services as provided in this agreement.

  1. Online Services Terms.  The Online Services Terms in effect when Customer orders or renews a subscription to an Online Service will apply for the applicable subscription term.  For Online Services that are billed periodically based on consumption, the Online Services Terms current at the start of each billing period will apply to usage during that period.

  2. Suspension.  Microsoft may suspend use of an Online Service during Customer’s violation of the Acceptable Use Policy or failure to respond to a claim of alleged infringement.  Microsoft will give Customer notice before suspending an Online Service when reasonable.

  3. End Users.  Customer controls access by End Users, and is responsible for their use of the Product in accordance with this agreement.  For example, Customer will ensure End Users comply with the Acceptable Use Policy. 

  4. Customer Data.  Customer is solely responsible for the content of all Customer Data.  Customer will secure and maintain all rights in Customer Data necessary for Microsoft to provide the Online Services to Customer without violating the rights of any third party or otherwise obligating Microsoft to Customer or to any third party.  Microsoft does not and will not assume any obligations with respect to Customer Data or to Customer’s use of the Product other than as expressly set forth in this agreement or as required by applicable law. 

  5. Responsibility for your accounts.  Customer is responsible for maintaining the confidentiality of any non-public authentication credentials associated with Customer’s use of the Online Services.  Customer must promptly notify customer support about any possible misuse of Customer’s accounts or authentication credentials or any security incident related to the Online Services.    

  6. License transfers.  License transfers are not permitted, except that Customer may transfer only fully-paid perpetual licenses to (1) an Affiliate or (2) a third party, solely in connection with the transfer of hardware or employees to whom the licenses have been assigned to the third party as part of (a) a divestiture of all or part of an Affiliate or (b) a merger involving Customer or an Affiliate.  Upon such transfer, Customer and its Affiliates must uninstall and discontinue using the licensed Product and render any copies unusable.  Attempted license transfers that do not comply with this agreement are void.

  7. Reservation of rights.  Products are protected by copyright and other intellectual property rights laws and international treaties.  Microsoft reserves all rights not expressly granted in this agreement.  No rights will be granted or implied by waiver or estoppel.  Rights to access or use Software on a device do not give Customer any right to implement Microsoft patents or other Microsoft intellectual property in the device itself or in any other software or devices.

  8. Restrictions.  Customer may use the Product only in accordance with this agreement. Customer may not (and is not licensed to): (1) reverse engineer, decompile or disassemble any Product or Fix, or attempt to do so; (2) install or use non-Microsoft software or technology in any way that would subject Microsoft’s intellectual property or technology to any other license terms; or (3) work around any technical limitations in a Product or Fix or restrictions in Product documentation.  Customer may not disable, tamper with, or otherwise attempt to circumvent any billing mechanism that meters Customer’s use of the Online Services.  Except as expressly permitted in this agreement or Product documentation, Customer may not distribute, sublicense, rent, lease, lend, resell or transfer and Products, in whole or in part, or use them to offer hosting services to a third party. 

  9. Preview releases.  Microsoft may make Previews available.  Previews are provided “as-is,” “with all faults,” and “as-available,” and are excluded from the SLA and all limited warranties provided in this agreement.  Previews may not be covered by customer support.  Previews may be subject to reduced or different security, compliance, and privacy commitments, as further explained in the Online Services Terms and any additional notices provided with the Preview.  Microsoft may change or discontinue Previews at any time without notice.  Microsoft also may choose not to release a Preview into “General Availability.”  

  10. Verifying compliance for Products.

    1. Right to verify compliance.  Customer must keep records relating to all use and distribution of Products by Customer and its Affiliates.  Microsoft has the right, at its expense, to verify compliance with the Products’ license terms.  Customer must promptly provide any information reasonably requested by the independent auditors retained by Microsoft in furtherance of the verification, including access to systems running the Products and evidence of licenses for Products that Customer hosts, sublicenses, or distributes to third parties.  Customer agrees to complete Microsoft’s self-audit process, which Microsoft may request as an alternative to a third party audit.

    2. Remedies for non-compliance.  If verification or self-audit reveals any unlicensed use of Products, then within 30 days (1) Customer must order sufficient licenses to cover its use, and (2) if unlicensed use is 5% or more, Customer must reimburse Microsoft for the costs Microsoft incurred in verification and acquire the necessary additional licenses at 125% of the price, based on the then-current price last and customer price level.  The unlicensed use percentage is based on the total number of licenses purchased for current use compared to the actual installed base.  If there is no unlicensed use, Microsoft will not subject Customer to another verification for at least one year.  By exercising the rights and procedures described above, Microsoft does not waive its rights to enforce this agreement or to protect its intellectual property by any other legal means.

    3. Verification process.  Microsoft will notify Customer at least 30 days in advance of its intent to verify Customers’ compliance with the license terms for the Products Customer

and its Affiliates use or distribute.  Microsoft will engage an independent auditor, which will be subject to a confidentiality obligation.  Any information collected in the self-audit will be used solely for purposes of determining compliance.  This verification will take place during normal business hours and in a manner that does not unreasonably interfere with Customer’s operations.

  1. Subscriptions, ordering.  

    1. Choosing a Reseller.  Customer must choose and maintain a Reseller authorized within its region.  If Microsoft or Reseller chooses to discontinue doing business with each other, Customer must choose a replacement Reseller or purchase a Subscription directly from Microsoft, which may require Customer to accept different terms.

    2. Available Subscription offers.  The Subscription offers available to Customer will be established by its Reseller and generally can be categorized as one or a combination of the following: 

      1. Online Services Commitment Offering.  Customer commits in advance to purchase a specific quantity of Online Services for use during a Term and to pay upfront or on a periodic basis for continued use of the Online Service.   

      2. Consumption Offering (also called Pay-As-You-Go).  Customer pays based on actual usage with no upfront commitment.   

      3. Limited Offering.  Customer receives a limited quantity of Online Services for a limited term without charge (for example, a free trial) or as part of another Microsoft offering (for example, MSDN).  Provisions in this agreement with respect to the SLA and data retention may not apply. 

      4. Software Commitment Offering.  Customer commits in advance to purchase a specific quantity of Software for use during a Term and to pay upfront or on a periodic basis for continued use of the Software.   

c. Ordering.  

  1. Orders must be placed through Customer’s designated Reseller.  Customer may place orders for its Affiliates under this agreement and grant its Affiliates administrative rights to manage the Subscription, but, Affiliates may not place orders under this agreement. Customer also may assign the rights granted under Section 1.a and 1.b to a third party for use by that third party in Customer’s internal business.  If Customer grants any rights to Affiliates or third parties with respect to Software or Customer’s Subscription, such Affiliates or third parties will be bound by this agreement and Customer agrees to be jointly and severally liable for any actions of such Affiliates or third parties related to their use of the Products. 

  2. Customer’s Reseller may permit Customer to modify the quantity of Online Services ordered during the Term of a Subscription.  Additional quantities of Online Services added to a Subscription will expire at the end of that Subscription. 

  3. Pricing and payment.  Prices for each Product and any terms and conditions for invoicing and payment will be established by Customer’s Reseller. 

  4. Renewal.   

    1. Upon renewal of a Subscription, Customer may be required to sign a new agreement, a supplemental agreement or an amendment to this agreement. 

    2. Customer’s Subscription will automatically renew unless Customer provides its Reseller with notice of its intent not to renew prior to the expiration of the Term.   

f. Eligibility for Academic, Government and Nonprofit versions.  Customer agrees that if it is purchasing an academic, government or nonprofit offer, Customer meets the respective eligibility requirements listed at the following sites:  

  1. For academic offers, the requirements for educational institutions (including administrative offices or boards of education, public libraries, or public museums) listed at http://go.microsoft.com/academic;  

  2. For government offers, the requirements listed at http://go.microsoft.com/government; and (iii) For nonprofit offers, the requirements listed at http://go.microsoft.com/nonprofit.    

Microsoft reserves the right to verify eligibility at any time and suspend the Online Service if the eligibility requirements are not met.

g. Taxes.  The parties are not liable for any of the taxes of the other party that the other party is legally obligated to pay and which are incurred or arise in connection with or related to the transactions contemplated under this agreement, and all such taxes will be the financial responsibility of the party who is obligated by operation of law to pay such tax.   

  1. Term, termination.  

    1. Agreement term and termination.  This agreement will remain in effect until the expiration or termination of Customer’s Subscription, whichever is earliest.  Customer may terminate this agreement at any time by contacting its Reseller.  The expiration or termination of this agreement will only terminate Customer’s right to place new orders for additional Products under this agreement.  

    2. Termination for cause.  If either party breaches this Agreement, the other party may terminate the breached agreement (in whole or in part, including orders) upon notice.  If the breach is curable within 30 days, then the terminating party must provide 30 days’ notice to the breaching party and an opportunity to cure the breach.

    3. Cancel a Subscription.  Customer’s Reseller will establish the terms and conditions, if any, upon which Customer may cancel a Subscription.  

  2. Security, privacy, and data protection.  

    1. Reseller Administrator Access and Customer Data.  Customer acknowledges and agrees that (i) once Customer has chosen a Reseller, that Reseller will be the primary administrator of the Online Services for the Term and will have administrative privileges and access to Customer Data, however, Customer may request additional administrator privileges from its Reseller; (ii) Customer can, at its sole discretion and at any time during the Term, terminate its Reseller’s administrative privileges; (iii) Reseller’s privacy practices with respect to Customer Data or any services provided by Reseller are subject to the terms of Customer’s agreement with its Reseller and may differ from Microsoft’s privacy practices; and (iv) Reseller may collect, use, transfer, disclose, and otherwise process Customer Data, including personal data.  Customer consents to Microsoft providing Reseller with Customer Data and information that Customer provides to Microsoft for purposes of ordering, provisioning and administering the Online Services.

    2. Customer consents to the processing of personal information by Microsoft and its agents to facilitate the subject matter of this agreement.  Customer may choose to provide personal information to Microsoft on behalf of third parties (including your contacts, resellers, distributors, administrators, and employees) as part of this agreement.  Customer will obtain

all required consents from third parties under applicable privacy and data protection laws before providing personal information to Microsoft. 

  1. Additional privacy and security details are in the Online Services Terms.  The commitments made in the Online Services Terms only apply to the Online Services purchased under this agreement and not to any services or products provided by a Reseller.  If Customer uses software or services that are hosted by a Reseller, that use will be subject to Reseller’s privacy practices, which may differ from Microsoft’s. 

  2. As and to the extent required by law, Customer shall notify the individual users of the Online Services that their data may be processed for the purpose of disclosing it to law enforcement or other governmental authorities as directed by Reseller or as required by law, and Customer shall obtain the users’ consent to the same. 

  3. Customer appoints Reseller as its agent for purposes of interfacing with and providing instructions to Microsoft for purposes of this Section 4. 

  1. Warranties.  

a. Limited warranty.  

  1. Software.  Microsoft warrants that each version of the Software will perform substantially as described in the applicable Product documentation for one year from the date Customer is first licensed for that version.  If it does not, and Customer notifies Microsoft within the warranty term, then Microsoft will, at its option, (1) return the price Customer paid for the Software license or (2) repair or replace the Software. 

  2. Online Services.  Microsoft warrants that each Online Service will perform in accordance with the applicable SLA during Customer’s use.  Customer’s remedies for breach of this warranty are in the SLA. The remedies above are Customer’s sole remedies for breach of the warranties in this section.  Customer waives any breach of warranty claims not made during the warranty period.

  3. Exclusions.  The warranties in this agreement do not apply to problems caused by accident, abuse or use inconsistent with this agreement, including failure to meet minimum system requirements.  These warranties do not apply to free or trial products, Previews, Limited Offerings, or to components of Products that Customer is permitted to redistribute.  

  4. Disclaimer.  Except for the limited warranties above, Microsoft provides no warranties or conditions for Products and disclaims any other express, implied, or statutory warranties for Products, including warranties of quality, title, non-infringement, merchantability and fitness for a particular purpose.   

  1. Defense of third party claims.  

The parties will defend each other against the third-party claims described in this section and will pay the amount of any resulting adverse final judgment or approved settlement, but only if the defending party is promptly notified in writing of the claim and has the right to control the defense and any settlement of it.  The party being defended must provide the defending party with all requested assistance, information, and authority.  The defending party will reimburse the other party for reasonable out-of-pocket expenses it incurs in providing assistance.  This section describes the parties’ sole remedies and entire liability for such claims.

  1. By Microsoft.  Microsoft will defend Customer against any third-party claim to the extent it alleges that a Product or Fix made available by Microsoft for a fee and used within the scope of the license granted under this agreement (unmodified from the form provided by Microsoft

and not combined with anything else), misappropriates a trade secret or directly infringes a patent, copyright, trademark or other proprietary right of a third party.  If Microsoft is unable to resolve a claim of infringement under commercially reasonable terms, it may, as its option, either: (1) modify or replace the Product or fix with a functional equivalent; or (2) terminate Customer’s license and refund any prepaid license fees (less depreciation on a five-year, straight-line basis) for perpetual licenses and any amount paid for Online Services for any usage period after the termination date.  Microsoft will not be liable for any claims or damages due to Customer’s continued use of a Product or Fix after being notified to stop due to a thirdparty claim.

  1. By Customer.  To the extent permitted by applicable law, Customer will defend Microsoft against any third-party claim to the extent it alleges that: (1) any Customer Data or nonMicrosoft software hosted in an Online Service by Microsoft on Customer’s behalf misappropriates a trade secret or directly infringes a patent, copyright, trademark, or other proprietary right of a third party; or (2) Customer’s use of any Product or Fix, alone or in combination with anything else, violates the law or harms a third party.

  1. Limitation of liability.  

For each Product, each party’s maximum, aggregate liability to the other under this agreement is limited to direct damages finally awarded in an amount not to exceed the amounts Customer was required to pay for the applicable Products during the term of this agreement, subject to the following:

  1. Online Services.  For Online Services, Microsoft’s maximum liability to Customer for any incident giving rise to a claim will not exceed the amount Customer paid for the Online Service during the 12 months before the incident; provided that in no event will Microsoft’s aggregate liability for any Online Service exceed the amount paid for that Online Service during the Subscription.

  2. Free Products and distributable code.  For Products provided free of charge and code that Customer is authorized to redistribute to third parties without separate payment to Microsoft, Microsoft’s liability is limited to direct damages finally awarded up to US$5,000.

  3. Exclusions.  In no event will either party be liable for loss of revenue or indirect, special, incidental, consequential, punitive, or exemplary damages, or damages for loss of use, lost profits, revenues, business interruption, or loss of business information, however caused or on any theory of liability.

  4. Exceptions.  The limits of liability in this section apply to the fullest extent permitted by applicable law, but do not apply to: (1) the parties' obligations under section 6; or (2) violation of the other's intellectual property rights.  

  1. Support and Professional Services.  

Customer’s Reseller will provide details on support services available for Products purchased under this agreement.  Support services may be performed by Reseller or its designee, which in some cases may be Microsoft.  If Customer purchases Professional Services under this agreement, the performance of those Professional Services will be subject to the terms and conditions in the Use Rights. 

  1. Miscellaneous.  

    1. Notices.  You must send notices by mail, return receipt requested, to the address below.  

Notices should be sent to:  

Microsoft Corporation 

Volume Licensing Group 

One Microsoft Way 

Redmond, WA 98052 

USA 

Via Facsimile: (425) 936-7329 

You agree to receive electronic notices from us, which will be sent by email to the account administrator(s) named for your Subscription.  Notices are effective on the date on the return receipt or, for email, when sent.  You are responsible for ensuring that the email address for the account administrator(s) named for your Subscription is accurate and current.  Any email notice that we send to that email address will be effective when sent, whether or not you actually receive the email. 

  1. Assignment.  You may not assign this agreement either in whole or in part.  Microsoft may transfer this agreement without your consent, but only to one of Microsoft’s Affiliates.  Any prohibited assignment is void. 

  2. Severability.  If any part of this agreement is held unenforceable, the rest remains in full force and effect.  

  3. Waiver.  Failure to enforce any provision of this agreement will not constitute a waiver.   

  4. No agency.  This agreement does not create an agency, partnership, or joint venture.   

  5. No third-party beneficiaries.  There are no third-party beneficiaries to this agreement.  

  6. Use of contractors.  Microsoft may use contractors to perform services, but will be responsible for their performance, subject to the terms of this agreement.

  7. Microsoft as an independent contractor.  The parties are independent contractors.  Customer and Microsoft each may develop products independently without using the other’s confidential information.

  8. Agreement not exclusive.  Customer is free to enter into agreements to license, use or promote non-Microsoft products or services.

  9. Applicable law and venue.  This agreement is governed by Washington law, without regard to its conflict of laws principles, except that (i) if you are a U.S. Government entity, this agreement is governed by the laws of the United States, and (ii) if you are a state or local government entity in the United States, this agreement is governed by the laws of that state.  Any action to enforce this agreement must be brought in the State of Washington.  This choice of jurisdiction does not prevent either party from seeking injunctive relief in any appropriate jurisdiction with respect to violation of intellectual property rights. 

  10. Entire agreement.  This agreement is the entire agreement concerning its subject matter and supersedes any prior or concurrent communications.  In the case of a conflict between any documents in this agreement that is not expressly resolved in those documents, their terms will control in the following order of descending priority: (1) this agreement, (2) the Product Terms, (3) the Online Services Terms, and (4) any other documents in this agreement.   

  11. Survival.  All provisions survive termination of this agreement except those requiring performance only during the term of the agreement.  

  12. U.S. export jurisdiction.  Products are subject to U.S. export jurisdiction.  Customer must comply with all applicable international and national laws, including the U.S. Export Administration Regulations, the International Traffic in Arms Regulations, and end-user, enduse and destination restrictions issued by U.S. and other governments related to Microsoft products, services, and technologies. 

  13. Force majeure.  Neither party will be liable for any failure in performance due to causes beyond that party’s reasonable control (such as fire, explosion, power blackout, earthquake, flood, severe storms, strike, embargo, labor disputes, acts of civil or military authority, war, terrorism (including cyber terrorism), acts of God, acts or omissions of Internet traffic carriers, actions or omissions of regulatory or governmental bodies (including the passage of laws or regulations or other acts of government that impact the delivery of Online Services)).  This Section will not, however, apply to your payment obligations under this agreement. 

  14. Contracting authority.  If you are an individual accepting these terms on behalf of an entity, you represent that you have the legal authority to enter into this agreement on that entity’s behalf. 

  1. Definitions.  

Any reference in this agreement to “day” will be a calendar day. 

“Acceptable Use Policy” is set forth in the Online Services Terms. 

“Affiliate” means any legal entity that a party owns, that owns a party, or that is under common ownership with a party.  “Ownership” means, for purposes of this definition, control of more than a 50% interest in an entity.  

“Consumption Offering”, “Commitment Offering”, or “Limited Offering” describe categories of Subscription offers and are defined in Section 2.  

“Customer Data” is defined in the Online Services Terms.   

“End User” means any person you permit to access Customer Data hosted in the Online Services or otherwise use the Online Services. 

“Fix” means a Product fix, modifications or enhancements, or their derivatives, that Microsoft either releases generally (such as Product service packs) or provides to Customer to address a specific issue.

“Licensing Site” means http://www.microsoft.com/licensing/contracts or a successor site.

“Non-Microsoft Product” is defined in the Online Services Terms. 

“Online Services” means any of the Microsoft-hosted online services subscribed to by Customer under this agreement, including Microsoft Dynamics Online Services, Office 365 Services, Microsoft Azure Services, or Microsoft Intune Online Services. 

“Online Services Terms” means the additional terms that apply to Customer’s use of Online Services published on the Licensing Site and updated from time to time. 

“Previews” means preview, beta, or other pre-release version or feature of the Online Services or Software offered by Microsoft to obtain customer feedback. 

“Product” means all products identified in the Product Terms, such as all Software, Online Services and other web-based services, including Previews. 

“Product Terms” means the document that provides information about Microsoft Products and Professional Services available through volume licensing.  The Product Terms document is published on the Licensing Site and is updated from time to time.

“Professional Services” means Product support services and Microsoft consulting services provided to Customer under this agreement.  “Professional Services” does not include Online Services.

“Reseller” means an entity authorized by Microsoft to resell Software licenses and Online Service Subscriptions under this program and engaged by you to provide assistance with your Subscription.  

“SLA” means Service Level Agreement, which specifies the minimum service level for the Online Services and is published on the Licensing Site. 

“Software” means licensed copies of Microsoft software identified on the Product Terms.  Software does not include Online Services, but Software may be a part of an Online Service.  

“Subscription” means an enrollment for Online Services for a defined Term as established by your Reseller.   

“Term” means the duration of a Subscription (e.g., 30 days or 12 months). 

“Use Rights” means the use rights or terms of service for each Product published on the Licensing Site and updated from time to time.  The Use Rights supersede the terms of any end user license agreement that accompanies a Product.  The Use Rights for Software are published by Microsoft in the Product Terms. 

The Use Rights for Online Services are published in the Online Services Terms.

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